Terms & Conditions

  1. Products
  2. Products without package
  3. Daily deals
  4. Special offers
  5. Registration
  6. Privacy and Security
  7. Forgotten password
  8. Orders
  9. Payment
  10. Issuing an invoice
  11. Delivery and Shipping
  12. Return policy

 

Products

All the products in the web site are 100% genuine with guarantied original package and quality. All the prices are VAT included and tax free. The web site have the right to change the product's prices and promotions. 

  • EDT (Eau De Toilette) – is toilette water, which contains from 5% to 15% (typicaly ~ 10%) aromatic concentrate.  The Toilette water is the most popular form for branded fragrances, offered on the market, especially for the summer.
  • EDP (Eau De Parfum) – is perfume water, which contains aromatic concentrate, up to 10% and 20% (typicaly ~ 15%). Predominant notes aremedium tones, or the core of flavors. The perfume water is more lasting and intrusive than the toilet water, but is not suitable for the warmer months. 
  • EDC (Eau De Cologne) – or simply cologne, which contains from 3% to 8% (typicaly ~ 5%) essential oils or a blend of extracts, alcohol, and water.  Eau De Colognes are mainly Chypre citrus type perfumes and men's colognes are different from women's colognes.
  • Perfume extract (Le Parfum) – this is the purest and most resistant perfume form. It lasts for up to 18 hours and the percentage of essential oils in it is about 15-40%.

 

Products without package

This is a group of products without official package, a box and sometimes without a cap. The products in this category have not been used or consumed and their quality is the same as the standard products. They come in transport package which protects the content from damages during transportation. Products without packaging are identical to the testers and they are recommended for personal use only.

  

Daily deals

Every day the site offers various unique deals that are valid within a specific time period or quantity. After the offer ends, it may not be available again.

 

Special offers

These products are reduced from their original price in our store. Special offers are valid while stock last or for a specific period of time Venera Fragrances have the right to change offers, without notifying the users..

  

Registration

To make registration you must complete all required fields, possibly with a comprehensive and updated information. Lack of such information may complicate the process of completing your orders. If you wish to receive information about attractive promotions and discounts, you can subscribe to our newsletter.

 

Privacy and Security

The website has a security SSL (Secure Socket Layer) certificate that provides an encrypted connection between the server and your personal browser, in order to provide a protection of your personal data. All your personal data, published on the website is completely confidential, secured and will be used only for the site needs. Fragrances.bg undertakes to protect and store the personal information of its customers, to refrain from unethical practices available on the Web and will not provide your data to any third parties.

  

Forgotten password

If you have forgotten your password, you must fill your e-mail address in Forgotten Password and then you will receive a new automatically generated password on your e-mail inbox. For security reasons, it is recommended to change the automatically generated password with a new one.

  

Orders

  1. Once you have selected a product, it can be added to you shopping cart by selecting "Add to Cart"
  2. Every product that you have ordered goes to the "Shopping Cart" menu. From there you can remove or change the quantities of the goods.
  3. To finish your order, you could select the option "Checkout", where you should fill out your personal details, shipping and pyment method. If you do not wish to register as our client, you can choose "Guest Checkout".
  4. To finalize you order you should just mark that you agree with the "Terms & Conditions" and then press "Confirm order".
  5. After your order is successfuly done, you would receive an automatic e-mail confirmation from us.

 

Payment

  1. Cash on Delivery – The most popular way for making a payment in Bulgaria. The money should be handed at the time of delivery to the courier officer.
  2. Debit and Credit Card Payments – Our payment system accepts Visa, MasterCard, Maestro, American Express and Discover. The payment is being proceed through the secured Braintree Payments getaway, a PayPal company. (The payment might be converted to EURO and Venera Fragrances does not take any responsibility for any additional bank or conversion fees).  
  3. PayPal – One of the most popular online payment systems. (The payment would be converted to EURO and Venera Fragrances does not take any responsibility for any additional bank or conversion fees). 
  4. Bitcoin (BTC) -  Online payments with the most popular cryptocurrency - bitcoin. All payments are automatically converted according to the exchange system of Coinbase.

  

Issuing an invoice

If you want to issue you an invoice, you should write in the space for comments: company's name, address, telephone number, company's registration number and material responsible person.

 

Delivery and Shipping

  1. The price for delivery depends on the country your order will be shipped to. Please see the table below:

    Shipping

    EURO

    Bulgaria

    1,99

    EU countries

    4,99

    Rest of the World

    7,99

    Romania

    3,99

  2. The delivery will be made by the courier services of PostONE to your door. No delivery will be provided on Sundays and national holidays (depending on the country the delivery is made to).
  3. The delivery time is between 2 and 15 working days after sending the order, depending on the location. For detailed delivery times, see the chart below:

    Destination country

    Transit time

    Australia

    8-10 Working Days

    Austria

    6-9 Working Days

    Belgium

    6-9 Working Days

    Bulgaria

    1-2 Working Days

    Canada

    8-10 Working Days

    Czech Republic

    7-10 Working Days

    Denmark*

    6-9 Working Days

    Estonia*

    7-10 Working Days

    Finland

    6-9 Working Days

    Destination country

    Transit time

    France*

    6-9 Working Days

    Germany

    5-7 Working Days

    Great Britain*

    8-10 Working Days

    Greece

    2-5 Working Days

    Hong Kong

    7-10 Working Days

    Hungary

    6-9 Working Days

    Iceland

    6-9 Working Days

    Ireland

    7-10 Working Days

    Italy*

    7-10 Working Days

    Destination country

    Transit time

    Japan

    7-10 Working Days

    Latvia

    7-10 Working Days

    Lithuania

    7-10 Working Days

    Luxembourg

    6-9 Working Days

    Malaysia

    7-10 Working Days

    Netherlands*

    6-9 Working Days

    New Zealand

    8-10 Working Days

    Poland

    7-10 Working Days

    Portugal*

    7-10 Working Days

    Destination country

    Transit time

    Romania

    2-4 Working Days

    Singapore

    7-10 Working Days

    Slovakia

    6-9 Working Days

    Spain*

    7-10 Working Days

    Sweden

    6-9 Working Days

    Switzerland

    7-10 Working Days

    Taiwan

    7-10 Working Days

    USA

    8-10 Working Days

    REST of WORLD

    8-15 Working Days

    * The delivery on islands can take 1 to 2 more working days.

  4. The processing and dispatching time is usually around 24 hours from Mondays to Fridays. For orders sent after 16:00 o'clock (UTC +02:00) they are usually processed on the next working day.
  5. On the day after your order is shipped, you will be notified by email and we will provide you with a tracking number for your delivery.
  6. If you include product/s with status “Pre-order”, your order will be processed within 2 to 5 working days.

 

Return policy

  1. Return of purchased goods can be made within 14 days after the order is received.  For USA, Canada, Australia and New Zealand customers please return items within 30 days of the date shown on your dispatch note.
  2. The goods has to be sent to the address of the company in Plovdiv, as the cost of delivery to the company is covered by the customer. The return can be made in our main office, as well.
  3. 100%  money refund shall conduct after the product is returned and inspected by our staff, on condition that all returned goods are in their original packaging with all seals and cellophane as it was received.
  4. Partial refunds will be issued if the goods are not returned in their original condition and packaging.
  5. Venera Fragrances DOES NOT refund the shipping costs!
  6. You should use the ODR website for a conflict, which is imposible to be resolved between you (as a customer) and the resepctive online store.

 

Note!!!

  • In a case of an error or mistake made by the clients (wrong size, quantity or product model) the web site does not take any responsibility!!!
  • The prices are available only for this online shop and they might not be the same in other company entities!
  • The web site reserves the right to change prices, availability and current offer, and does not undertakes the responsibility to notify the customers of the changed conditions.
  • Copyrights. All the information provided in the web site is currently possesed by "Venera Commerce Ltd." and the usage of the web site content is only allowed by quotations and link to www.venerafragrances.com.