Frequently asked questions

Are the products on the website original?

Yes! All the products on the website are 100% original, with guaranteed origin and proven quality, without exceptions and compromises.

Is the quality of the products "without package" the same as the quality of the standard products?

Yes! Their quality is exactly the same as standard products! The difference is that this group of products has no official packaging, box and sometimes they might be without a cap. They come in a transport package which protects the content and integrity of their bottles.

How can you guarantee the quality of the products that you offer?

Unlike many other websites selling perfumes, we stand openly with the name and the VAT number of our company. Venera Commerce Ltd. is a leading distributor of world-famous brands with over 20 years of experience in the field. You are more than welcome to visit our store and wholesale warehouse in Plovdiv. For more information, visit the official website of the company.

Are the prices, on the website and in your store in Plovdiv, the same?

No! Prices are valid only for this online shop and they may not be valid for other entities of the company!

How much does the delivery cost?

The delivery price depends on the country your order will be shipped. Please see the table below:

Shipping EURO
Bulgaria 1,99
EU countries 4,99
Rest of the World 7,99
Romania 3,99

Every second item ships for FREE – in case you order more than 1 item, you’ll get FREE delivery for your order! The full delivery price list you can find HERE.

If I make an order from your website and collect it from your store in Plovdiv, would I pay for a delivery?

No! If you want to collect your order from our office in Plovdiv is FREE.

What is the estimated delivery time?

The delivery will be made by a local courier or DHL. No delivery will be provided on Sundays and national holidays (depending on the country the delivery is made).
The delivery time is between 1 and 28 working days after sending the order, depending on the location. For detailed delivery times, see the chart below:

Destination country

Standard delivery (working days)

DHL Delivery

(working days)

Austria

4-6 days

1-4 days

Belgium

5-21 days

1-4 days

Bulgaria

1-3 days

1-4 days

Croatia

4-6 days

-

Czech Republic

4-6 days

-

Denmark*

5-21 days

1-4 days

Estonia*

5-21 days

1-4 days

Finland

5-21 days

1-4 days

France*

5-21 days

1-4 days

Germany

4-6 days

1-4 days

Great Britain*

5-21 days

1-4 days

Greece

2-4 days

-

Hungary

3-5 days

-

Iceland

5-21 days

1-4 days

Ireland

5-21 days

1-4 days

Italy*

5-21 days

1-4 days

Latvia

5-21 days

1-4 days

Lithuania

5-21 days

1-4 days

Luxembourg

5-21 days

1-4 days

Malta

5-21 days

1-4 days

Netherlands*

5-21 days

1-4 days

Poland

4-6 days

-

Portugal*

5-21 days

1-4 days

Romania

2-4 days

-

Slovakia

4-6 days

-

Slovenia

4-6 days

-

Spain*

5-21 days

1-4 days

Sweden

5-21 days

1-4 days

Switzerland

5-21 days

1-4 days

Other European countries

5-28 days

1-4 days

 Currently, we DON’T ship outside Europe!

The delivery to the islands can take 1 to 2 more working days.

The processing and dispatching time is usually around 24 hours from Mondays to Fridays. For orders sent after 15:00 o'clock (UTC+02:00) they are usually processed on the next working day.

On the day after your order is shipped, you will be notified by email and we will provide you with a tracking number for your delivery.

Could I get a discount from your website prices? 

 Yes! All orders over 251 EUR will automatically receive discounts from the prices on the site, depending on the volume of the order, the type and qu