Product Returns

1. Return of purchased goods can be made within 7 working days after the order is received. For USA, Canada, Australia and New Zealand customers please return items within 30 days of the date shown on your dispatch note.

2. The goods has to be sent to the address of the company in Plovdiv, as the cost of transport is covered by the customer. The return can be made in our main office, as well.

3. 100% money refund shall conduct after the product is returned and inspected by our staff, on condition that all returned goods are in their original packaging with all seals and cellophane as it was received.

4. Partial refunds could be issued if the goods are not returned in their original condition and packaging.

5. Venera Commerce LTD. DOES NOT refund the shipping costs!

6. You should use the ODR website for a conflict, which is imposible to be resolved between you (as a customer) and the resepctive online store.


Please complete the form below to request an RMA number.


Order Information

* First Name:

* Last Name:

* E-Mail:

* Telephone:

* Order ID:

Order Date:

Product Information & Reason for Return

* Product Name:

Product Code:

* Reason for Return:
Product is opened:

Faulty or other details:
Enter the code in the box below: