Confidentiality Declaration and Cookies


Concerning the updating of the General Data Protection Regulation (GDPR), would like to inform you of the method for data collection, storage and processing concerning customers and users of the said online cosmetics and perfumery store.

Your personal data confidentiality is our priority, and therefore our mechanisms and methods for personal data collection and storage concerning the current, prospective and potential customers and users of are being outlined in this Confidentiality declaration and Cookies.

Should you like to know what personal data you have submitted to us which we store, you could send your REQUEST HERE and shortly you shall receive an automatic e-mail listing your personal data stored with us.


All your data published on the website is entirely confidential, protected and subject to utilization only for the needs of the website, i.e. processing and delivery of your order, contacting you and providing you with information in the form of a newsletter (with optional canceling of subscription at any time available to anyone), with observing the provisions of the Personal Data Protection Law. You agree that your personal data will be collected, stored, processed and used by and third parties authorized by us: courier companies, banks and other companies to execute your orders, maintain your account, including registering orders, sending ordering products, performing ordered services, invoicing and resolving disputes.

  • Personal data administration takes up the responsibility to protect and store their customers' personal data, to refrain from unethical practices used on the Internet, and to not disclose it to third parties. Venera Commerce Ltd. is a personal data administrator registered with the Personal Data Protection Committee of the Republic of Bulgaria within the meaning of the Personal Data Protection Law pursuant to art. 14, para. 4 therein.

  • Data storage stores in a specially designated server center all data voluntarily submitted by the customers of the online store. The server center is located within the territory of the EU and complies with the applicable European standards and provisions.

  • Description of the personal data that we store

    Venera Commerce Ltd. stores personal data as follows: forename and surname, e-mail, phone number, address for the orders placed, IP address, history of orders, as well as any other complementary information supplied by the customers voluntarily by completing their user profile.

    • Data, provided to us when you register, place an order or use our services and website, like: forename, surname, phone number, physical address, e-mail, and any other complementary information you supply voluntarily in setting up your user profile;
    • Data that we need when you notify us about an issue in the online store;
    • History of orders and methods of payment;
    • Data is collected through cookies.
  • Duration of storage for personal data

    Following and provided that users consent to the collection, storage and processing of their personal data for the purpose of processing an order or an inquiry placed on the above-mentioned website, Venera Commerce Ltd. keeps the personal data of each user for the period of 10 years. After this period, an automatic anonymous check will be performed and inactive users will be deleted from the database stored by the administrator.

  • Deletion of personal data

    If you DO NOT WISH to have your personal data stored for purposes of setting up and servicing orders by, you could state your wish for the DELETION of your personal data HERE. Confirming the option your personal data to be deleted means that you would no longer be able to track your history of orders, keep your stored addresses and loyalty programs, and receive special promotions and offers by Venera Commerce Ltd.


Venera Commerce Ltd. collects and processes your personal data for the purpose of:

  • Activation of personal access for each user;
  • Better service provision and user experience on the company's online platform;
  • Processing the orders placed by the users;
  • Compiling anonymous statistical analysis of the online store users;
  • Providing discounts and promotions;
  • Sending e-messages and notifications about forthcoming games, promotions, and other company activities;
  • Users analyze to improve the platform and offer new products and services.


Cookies are small text files recorded on your device (desktop computer, laptop computer, tablet, smartphone) when you visit websites. Generally, the cookies contain the site name, the unique identification number, and period of validity. They can also keep record of how long you stay on a particular site, which links you open, language preferences, the site color, etc. The cookies cannot be used for disclosing your identity or personal data.


Venera Commerce Ltd. uses cookies for several purposes depending on your product choices and place orders:

  • Logging in and verification. When you log in to your personal account on, in an encrypted cookie on your device we save a unique ID number of the precise time of logging in. This cookie allows you to browse the pages in the site without the need to log in to each page. You could also save your login information so that you do not need to log in every time you visit this site.
  • Protection. We use cookies for tracking down fraud or misuse of our websites and services.
  • Storing of the data that you provide in a website. When you submit information or add products to your shopping cart in, we store the data in a cookie that saves the added products and information.
  • Social media. Some of our websites contain cookies of Facebook, including such that allow the users of the social media service to share content through this service.
  • Analysis. For the provision of our products, we use cookies and other identifiers that allow us to collect information about their utilization and productivity through Google Analytics. As an example, we may use cookies to count the number of unique visitors to a given web page or service or to elaborate other types of statistics on our products' operations.
  • Criteo Cookies. These are third-party cookies, those of Criteo Corp. that serve the marketing purposes intended for improved client service provision.


The website is SSL (Secure Socet Layer) certificate protected, which provides encrypted connection between the server and your browser, thus ensuring the security of your personal data.

For any further questions or additional information on personal data that is not available in this Confidentiality declaration and Cookies Declaration, please contact our assistants on e-mail: [email protected].