Orders and Shipping

Orders:

  1. Once you have selected a product, it can be added to you shopping cart by selecting "Add to Cart"
  2. Every product that you have ordered goes to the "Shopping Cart" menu. From there you can remove or change the quantities of the goods.
  3. To finish your order, you could select the option "Checkout".  After that you should log in your account or register as a client.
  4. If you do not wish to register as our client, you can choose "Guest Checkout". By choosing this option you should still enter you personal information, but you would not be able to receive information for special offers, discounts or promotions.

 

Issuing an invoice:

If you want to issue you an invoice, you should write in the space for comments: company's name, address, telephone number, company's registration number and material responsible person.

 

Delivery and Shipping:

  1. The price for delivery depends on the country your order will be shipped to. Please see the table below:

    Shipping

    EURO

    Bulgaria

    1,99

    EU countries

    4,99

    Rest of the World

    7,99

    Romania

    3,99

  2. The delivery will be made by the courier services of PostONE to your door. No delivery will be provided on Sundays and national holidays (depending on the country the delivery is made to).
  3. The delivery time is between 2 and 15 working days after sending the order, depending on the location. For detailed delivery times, see the chart below:

    Destination country

    Transit time

    Australia

    8-10 Working Days

    Austria

    6-9 Working Days

    Belgium

    6-9 Working Days

    Bulgaria

    1-2 Working Days

    Canada

    8-10 Working Days

    Czech Republic

    7-10 Working Days

    Denmark*

    6-9 Working Days

    Estonia*

    7-10 Working Days

    Finland

    6-9 Working Days

    Destination country

    Transit time

    France*

    6-9 Working Days

    Germany

    5-7 Working Days

    Great Britain*

    8-10 Working Days

    Greece

    2-5 Working Days

    Hong Kong

    7-10 Working Days

    Hungary

    6-9 Working Days

    Iceland

    6-9 Working Days

    Ireland

    7-10 Working Days

    Italy*

    7-10 Working Days

    Destination country

    Transit time

    Japan

    7-10 Working Days

    Latvia

    7-10 Working Days

    Lithuania

    7-10 Working Days

    Luxembourg

    6-9 Working Days

    Malaysia

    7-10 Working Days

    Netherlands*

    6-9 Working Days

    New Zealand

    8-10 Working Days

    Poland

    7-10 Working Days

    Portugal*

    7-10 Working Days

    Destination country

    Transit time

    Romania

    2-4 Working Days

    Singapore

    7-10 Working Days

    Slovakia

    6-9 Working Days

    Spain*

    7-10 Working Days

    Sweden

    6-9 Working Days

    Switzerland

    7-10 Working Days

    Taiwan

    7-10 Working Days

    USA

    8-10 Working Days

    REST of WORLD

    8-15 Working Days

    * The delivery on islands can take 1 to 2 more working days.

  4. The processing and dispatching time is usually within 24 hours after the purchase is made from Mondays to Fridays. For orders sent after 16:00 o'clock (UTC +02:00) they are usually processed on the next working day.
  5. On the day after your order is shipped, you will be notified by email and we will provide you with a tracking number for your delivery.
  6. If you include product/s with status “Pre-order”, your order will be processed within 2 to 5 working days.