Frequently asked questions
- Are the products in the website original?
- Is the quality of the products "without package" the same as the quality of the standard products?
- How can you guarantee about the quality of your products that you offer?
- Are the prices, in the website and in your store in Plovdiv, the same?
- How much does the delivery cost?
- If I make an order from your website and collect it from your store in Plovdiv, would I pay a delivery?
- What is the estimated delivery time?
- Could I get a discount from your website prices?
- Could I make an order, without registering in your website?
- Could I return a purchased product?
- I forgot my password. How can I log in into my account?
- I have made an order, but I did not receive any confirmation e-mail. Was my order successful?
- Are the pictures an exact same copy as the products that I would receive?
- What is the difference between EDT, EDP and EDC?
- Can I make an order on phone, email or official Facebook page?
- With which couriers you work?
- Can I review and try the product before I pay (if Cash on Delivery only)?
- Do you offer samples of the perfumes?
- How can I use a discount?
- Do you have a wholesale customer policy?
Are the products on the website original?
Yes! All the products on the website are 100% original, with guaranteed origin and proven quality, without exceptions and compromises.
Is the quality of the products "without package" the same as the quality of the standard products?
Yes! Their quality is exactly the same as standard products! The difference is that this group of products has no official packaging, box and sometimes they might be without a cap. They come in a transport package which protects the content and integrity of their bottles.
How can you guarantee the quality of the products that you offer?
Unlike many other websites selling perfumes, we stand openly with the name and the VAT number of our company. Venera Commerce Ltd. is a leading distributor of world-famous brands with over 20 years of experience in the field. You are more than welcome to visit our store and wholesale warehouse in Plovdiv. For more information, visit the official website of the company.
Are the prices, on the website and in your store in Plovdiv, the same?
No! Prices are valid only for this online shop and they may not be valid for other entities of the company!
How much does the delivery cost?
The delivery price depends on the country your order will be shipped. Please see the table below:
| Shipping | EURO |
| Bulgaria | 1,99 |
| EU countries | 4,99 |
| Rest of the World | 7,99 |
| Romania | 3,99 |
Every second item ships for FREE – in case you order more than 1 item, you’ll get FREE delivery for your order! The full delivery price list you can find HERE.
If I make an order from your website and collect it from your store in Plovdiv, would I pay for a delivery?
No! If you want to collect your order from our office in Plovdiv is FREE.
What is the estimated delivery time?
The delivery will be made by a local courier or DHL. No delivery will be provided on Sundays and national holidays (depending on the country the delivery is made).
The delivery time is between 1 and 28 working days after sending the order, depending on the location. For detailed delivery times, see the chart below:
Destination country | Standard delivery (working days) | DHL Delivery (working days) |
Austria | 4-6 days | 1-4 days |
Belgium | 5-21 days | 1-4 days |
Bulgaria | 1-3 days | 1-4 days |
Croatia | 4-6 days | - |
Czech Republic | 4-6 days | - |
Denmark* | 5-21 days | 1-4 days |
Estonia* | 5-21 days | 1-4 days |
Finland | 5-21 days | 1-4 days |
France* | 5-21 days | 1-4 days |
Germany | 4-6 days | 1-4 days |
Great Britain* | 5-21 days | 1-4 days |
Greece | 2-4 days | - |
Hungary | 3-5 days | - |
Iceland | 5-21 days | 1-4 days |
Ireland | 5-21 days | 1-4 days |
Italy* | 5-21 days | 1-4 days |
Latvia | 5-21 days | 1-4 days |
Lithuania | 5-21 days | 1-4 days |
Luxembourg | 5-21 days | 1-4 days |
Malta | 5-21 days | 1-4 days |
Netherlands* | 5-21 days | 1-4 days |
Poland | 4-6 days | - |
Portugal* | 5-21 days | 1-4 days |
Romania | 2-4 days | - |
Slovakia | 4-6 days | - |
Slovenia | 4-6 days | - |
Spain* | 5-21 days | 1-4 days |
Sweden | 5-21 days | 1-4 days |
Switzerland | 5-21 days | 1-4 days |
Other European countries | 5-28 days | 1-4 days |
Currently, we DON’T ship outside Europe!
The delivery to the islands can take 1 to 2 more working days.
The processing and dispatching time is usually around 24 hours from Mondays to Fridays. For orders sent after 15:00 o'clock (UTC+02:00) they are usually processed on the next working day.
On the day after your order is shipped, you will be notified by email and we will provide you with a tracking number for your delivery.