Frequently asked questions

 

Are the products in the website original?

Yes! All the products on the website are 100% original, with guaranteed origin and proven quality, without exceptions and compromises. If you are not happy, you can always return us the product.

 

Is the quality of the products "without package" the same as the quality of the standard products?

Yes! Their quality is exactly the same as standard products! The difference is that this group of products have no official packaging, box and sometimes they might be without a cap.They are coming in transport package, to protect the content and integrity of their bottles.

 

How can you guarantee about the quality of your products that you offer?

Our company Venera Commerce Ltd. is a distributor of world famous perfumery brands with around 25 years of experience in the field. You are more than welcome to visit our store and wholesale warehouse based in Bulgaria, European Union. For more information, visit our official website of the company. If you are not happy with a product you are more than welcome to return us the product/s and we will issue you a refund (please check our Return Policy) .

 

How much does the delivery cost?

The price for delivery depends on the country your order will be shipped to.


Please see the table below:

 

Shipping

EURO

Bulgaria

1,99

EU countries

4,99

Rest of the World

7,99

Romania

3,99

 

 

What is the estimated delivery time?

The delivery time is from 1 to 21 working days, after receiving the order, depending on the location and schedule of shipping companies. If you place an order before 16.00 o'clock (UTC +02:00), it usually arrives the next working day.

 

Destination country

Transit time

Australia

8-10 Working Days

Austria

6-9 Working Days

Belgium

6-9 Working Days

Bulgaria

1-2 Working Days

Canada

8-10 Working Days

Czech Republic

7-10 Working Days

Denmark*

6-9 Working Days

Estonia*

7-10 Working Days

Finland

6-9 Working Days

Destination country

Transit time

France*

6-9 Working Days

Germany

5-7 Working Days

Great Britain*

8-10 Working Days

Greece

2-5 Working Days

Hong Kong

7-10 Working Days

Hungary

6-9 Working Days

Iceland

6-9 Working Days

Ireland

7-10 Working Days

Italy*

7-10 Working Days

Destination country

Transit time

Japan

7-10 Working Days

Latvia

7-10 Working Days

Lithuania

7-10 Working Days

Luxembourg

6-9 Working Days

Malaysia

7-10 Working Days

Netherlands*

6-9 Working Days

New Zealand

8-10 Working Days

Poland

7-10 Working Days

Portugal*

7-10 Working Days

Destination country

Transit time

Romania

2-4 Working Days

Singapore

7-10 Working Days

Slovakia

6-9 Working Days

Spain*

7-10 Working Days

Sweden

6-9 Working Days

Switzerland

7-10 Working Days

Taiwan

7-10 Working Days

USA

8-10 Working Days

REST of WORLD

8-15 Working Days

 

 

Could I get a discount from your website prices?

Yes! All orders over 255 EURO could get an automatic discount on the website, depending on the size of the order, the type and the quantity of the items selected.

 

Could I make an order, without registering in your website?

Yes! While making an order you can choose 'Guest Checkout' and you would need simply to fill out the information needed to complete your order.

 

Could I return a purchased product?

Yes! You can return a product within 14 days, after receiving of the order! For USA, Canada, Australia and New Zealand customers please return items within 30 days of the date shown on your dispatch note. For more information about return of products and refund policy, you can find  here.

 

I forgot my password. How can I log in into my account?

If you have forgotten your password, you should enter your e-mail address in "Forgotten Password" and then you would get a new automatically generated password in your mailbox. For security reasons, it is desirable to change the automatically generated password to a new one.

 

I have made an order, but I did not receive any confirmation e-mail. Was my order successful?

No! If you did not receive an automatic e-mail to your from us, it means that you have failed to successfully complete your order. What should is to return to our website and follow the steps to confirm your order. If you have made your order successfully, you will receive an automatically generated e-mail with a unique purchase number on your order.This way, you would know that we have successfully received your order and will complete it.

 

Are the pictures of the products an exact same copy as the product I would receive?

No! The photos on the website are only for demonstration in order to show the users a visual insight of how a product would looks like. For example, a photo of a product 'without package' could have cap, but in fact, it might be offered without one.

 

What is the difference between EDT, EDP and EDC?

  • EDT (Eau De Toilette) – is toilette water, which contains from 5% to 15% (typicaly ~ 10%) aromatic concentrate. The Toilette water is the most popular form for branded fragrances, offered on the market, especially for the summer.
  • EDP (Eau De Parfum) – is perfume water, which contains aromatic concentrate, up to 10% and 20% (typicaly ~ 15%). Predominant notes aremedium tones, or the core of flavors. The perfume water is more lasting and intrusive than the toilet water, but is not suitable for the warmer months.
  • EDC (Eau De Cologne) – or simply cologne, which contains from 3% to 8% (typicaly ~ 5%) essential oils or a blend of extracts, alcohol, and water. Eau De Colognes are mainly Chypre citrus type perfumes and men's colognes are different from women's colognes.
  • Perfume extract (Le Parfum) – this is the purest and most resistant perfume form. It lasts for up to 18 hours and the percentage of essential oils in it is about 15-40%.